We take the utmost care with everything you trust us to clean. These terms set out how we work, what we can and can't be responsible for, and how claims are handled — following industry guidelines for fair settlement.
Updated May 2026
Georgian Bay Wet Cleaners (“GBWC”) uses the cleaning processes best suited to the nature and condition of each item. Even so, we can't take responsibility for inherent weaknesses or defects in materials that aren't apparent before processing, and we can't guarantee against colour loss, bleeding, or shrinkage, or against damage to weak or tender fabrics. We follow the standards of the Fabricare industry and the International Fabricare Institute (IFI).
By using this website or our services you accept these terms. We may update them from time to time, so please check back occasionally; continued use means you accept the current version.
We back our work with a 100% refund guarantee: if you're not happy with a result, we'll re-clean the garment or refund your money. Please raise any concern within 48 hours of collecting your items, with your order number, so we can put it right.
Our liability for any lost or damaged item won't exceed ten times the cleaning charge for that item, and total liability per order won't exceed $500. If you believe an item's value is higher than ten times our charge, please declare it before service; in that case the item is handled at one-tenth of its declared value.
Despite every care, we can't accept responsibility for:
Adhesives, defects, and faults hidden during manufacture can become apparent after cleaning. All items are accepted for cleaning at the owner's risk. For items we consider higher-risk — curtains, rugs, leather and suede, wedding and beaded gowns, and non-clothing items — we may ask you to sign a customer consent form before we proceed.
Your order confirmation lists the count and description of your items; please check it and let us know of any discrepancy within 24 hours. Items not collected within 90 days may be disposed of, and we can't be held liable for loss in that event. Payment is due in full before items are released.
For pickup and delivery, anyone present at the address who receives the delivery is taken to be authorised to do so. With your permission we may leave items unattended at the address they were collected from; we aren't responsible for items after they've been delivered. We'll always try to deliver when expected and will let you know if a rare delay means we need to reschedule.
We follow IFI guidelines for fair compensation. Where we're liable, settlement is the lesser of ten times the cleaning cost or the item's depreciated value, calculated from the textile's average life expectancy and the item's age — established with proof of purchase where needed. We don't replace old for new. Any settlement we offer is on the basis that you accept it as full and final.
These terms are governed by the laws of the Province of Ontario. If any part is found unenforceable, the rest continues to apply.
Last updated May 2026. Questions about these terms? Get in touch.
